If you forgot the owner's password, you need to reset the password via a terminal.
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To connect a terminal using a Windows computer, follow the steps on using the serial console for debugging (Windows) up to (and including) step 9.
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To connect a terminal using a Mac or Linux computer, follow the steps on using the serial console for debugging (Linux/macOS) up to (and including) step 9.
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To reset the password, enter
auth reset --interactive. It will show you a list of users on the system — select yours, then enter a new password when prompted.- Info: The ha command line doesn't support all special characters.
- When resetting via the command line, use a short and simple password without special characters.
- Once reset, go and replace it with a complex one in the UI.
- Info: The ha command line doesn't support all special characters.
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Log in with the new password.
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Go to your User profile and, on the Security tab, update the password to a more complex one.